Terms & Conditions

1. Introduction

The website https://www.autosmartretail.com.au  (the “website”) is owned by David Buckley Enterprises Pty Ltd (ABN 34 066 803 432) (t/as AutoSmart Retail, AutoSmart Retail Australia and www.autosmartretail.com.au “we”, “our”, “us” or the “Company”) .  The company includes representatives, related parties, partners, employees, advertisers, co-branders.

In its operation of the company, AutoSmart offers premium quality commercial and retail vehicle cleaning products, industrial cleaning products and cleaning chemicals.  The by us or by a third party seller and the legal relationship of ‘buyer’ and ‘seller’ shall be between you and AutoSmart retail solely.

The Terms and Conditions outlined govern the supply of any product ordered by you on the AutoSmart retail website. Placing an order for any product physical or digital, you agree to be legally bound by said Terms and Conditions.

Terms of Reference – Terms and Conditions:

  • “Customer” means the person who places an Order on the website
  • “You” means the Customer who places the Order
  • “Product(s)” means the products to be sold and supplied to Customers via the website in accordance with this agreement
  • “Acknowledgement” means our Order Confirmation which is sent automatically via email.  Should you not receive one, please check your Junk Folder or the spelling of the email address which you placed your order.  If you still can not see your Order Confirmation, please contact our office.
  • “Business Day” means any day other than a Saturday, Sunday, banking holiday or public holiday in NSW.

2. Ordering and Cancellation

You must be over 18 years of age to place an order on the AutoSmart Retail website.  The credit card, debit card, PayPal Account or AfterPay account you choose for payment must be in your name.

You agree that advertising on the internet is not in live time.  As a result, you accept that the advertised price on the AutoSmart Retail website may differ from a third party advertisement for and on behalf of AutoSmart Retail due to the time it may take the Third-party to update their Datafeed of products. You accept and acknowledge that the price displayed on the product page of the AutoSmart Retail website is the final price, and the product page shall also show the freight for the item you are looking to purchase.

You acknowledge automatically by using our website that you allow AutoSmart Retail to record your IP address (device ID).

You agree to pay for your purchase by supplying card details where requested or checking out using PayPal or AfterPay third party gateways. Funds must clear before releasing of any goods.

You acknowledge by using a credit or debit card that you are the legal owner of said card.

In the event of an inventory error or an item is unavailable we shall contact you to advise of options available.  This shall be an opportunity to place the item on backorder or receive a full refund. We work hard to ensure our inventory is accurate, so this is rarely a problem. You being the user of the website accept that by use of the AutoSmart Retail website that this may occur and that in such event the offer of refund or backorder shall be adequate solution and remedy.

In the unlikely event, you purchase and receive an item which has been inaccurately described on the website we shall happily pay for all costs associated with the items return and offer a full refund for all your out of pocket expenses.  You acknowledge that this would be an unintentional error by AutoSmart Retail data entry.

In the event where an item, product or package deal is priced incorrectly we shall offer the following as compensation, and such compensation shall be satisfactory to you the user of the AutoSmart Retail website.  You as our customer can choose ONE the following alternatives in such instance. You further accept that solely by your use of the AutoSmart Retail website that one of the below options shall satisfy you for compensation and seek no further remedy.

  • Offer the product or package to you at our cost price inclusive of GST or
  • Offer you a full refund of the order plus a $25 AutoSmart retail credit or
  • Offer you credit for the correct price of the item.

We monitor our pricing very stringently and provide confidence the above circumstance should not occur.   If the incorrect pricing is due to a computer programming failure which renders sitewide pricing issues you accept no compensation shall be offered as this is an unforeseeable circumstance.

If you have placed an order on the AutoSmart website, this may be cancelled without any fees being incurred as long as we are instructed to cancel the order on the same day via email using our contact us page.  If you choose to cancel an order other than the day of placement but prior to it leaving our warehouse this shall be treated as a change of mind, and credit shall be issued to the value of your complete order including the freightage.

3. Delivery

AutoSmart Retail use Door to Door couriers to deliver your parcel. Our couriers are not associated or affiliated with Australia Post, and therefore you agree to provide a delivery address where a courier can effect delivery between business days (excluding Public Holidays).

You also agree that we do not deliver to Parcel Lockers.  To assist speedy delivery of your goods, please provide accurate delivery details including any notes which may assist the courier in locating your property.

4. Returns and Refund Policy

Our change of mind policy allows you to return a product if you decide it is not what you were after.

In the instance where you are returning an item for change of mind, you shall cover the costs of postage of the item being returned to us. It is important that you should obtain a tracking number or register the item being returned in the event of a loss.

All items being returned MUST be in original – unused condition. If they are returned used we shall return the item to you.

Any items being returned for credit must be lodged via this form within 30 days of the original date of purchase.