Freight and Delivery

Christmas 2021 Delivery cut-off dates

At AutoSmart Retail we endeavor to get your order out the door as quickly as possible. Unfortunately at peak-transit times such as Christmas and Black Friday Sales there will always be delays within the courier network. Our suggested cut-off dates do not give you a guarantee of delivery. At this time of year, we recommend purchasing your AutoSmart Car Care products as early as possible to ensure you get them in time.

We will be dispatching parcels until December 22nd and reopening for dispatch on the 4th of January.

  • Sydney / Hunter/ Wollongong: 17th December
  • Brisbane / Gold Coast / Sunshine Coast: 17th Decemeber
  • Melbourne: 16th December
  • ACT: 16th December
  • Perth: 5th December
  • Tasmania: 10th December
  • Adelaide: 10th December
  • Darwin: 5th December

Placing orders after these dates may still arrive before Christmas.

Cost of Delivery

All orders placed through AutoSmart Retail Online are subject to a flat freight/delivery charge of $9.90

How we deliver

Due to the nature of our products, we use couriers to deliver your goods to your chosen street address destination. Please supply us with a street address for delivery of your order

What information do we need to deliver?

To speed up the despatching of your goods from our Warehouse, we need the below information from you.

  • Full correct street address including Unit or Apartment number, Street number and street name, suburb, state and postal code.
  • A phone number in case the courier needs to call you
  • A valid email address so we can send your tracking number.

Insured transit

All goods sent by AutoSmart Retail Online are covered fully for loss or damage during transit. The cost of insurance is part of your $9.90 freight cost.

Where we deliver

We deliver to nominated home and business addresses Australia Wide.

**Some regional addresses are simply too far from the nearest town in which case they shall be delivered to the nearest depot for your collection.

For information on How long your delivery shall take, visit our updated Transit times page

We do not deliver to the below destinations

It is important that you provide us with a nominated home or business address.

We do not deliver to:

  • Post Office boxes
  • Parcel Lockers
  • Island locations off the coast of Australia.

In the event where you are not generally home during business hours you can nominate your nearest Parcel Connect Agent address for us to organise delivery to that location. Parcel Connect has agents all around Australia and you may find this convenient so you can collect your goods after hours or in many cases on the weekend.

Follow this link to locate your nearest Parcel Connect Agent

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